Typical Customer
Our typical customer is either a well established senior manager or a highly motivated middle manager. They have key roles in process improvement initiatives, or in organizational change and development. They have great visions and ideas but either do not have time to do all the work, or are unsure how to implement them in a low risk manner.

Services Offered

Marek Wakulczyk  Ginette Coutu-Wakulczyk
Specialty
  • Software process improvement 
  • Organizational renewal
  • Design, implementation and validation of health measurements
  • Occupational health and hand-arm vibrations syndrome (HAVS)
  • Hospital and community health care improvement
Sample tools
  • Malcolm Baldrige Award criteria
  • Software Capability Maturity Model (CMM) (SW-CMM)
  • Integrated systems engineering CMM (CMMI)
  • People CMM (P-CMM)
  • Software Acquisition CMM (SA-CMM)
  • Health Measurements Validation Method
  • Family Needs Inventory (FNI), © No: 403531 (Inventaire des besoins des familles, © No: 384666.)
  • Measure of Tactile Acuity © No: 410353.
  • Basic Daily Activities Evaluation Grid (Grille d’évaluation des activités quotidiennes élémentaires (GEAQE), © pending)
Sectors
  • Aerospace
  • Defense
  • Government
  • Other software-intensive systems
  • Acute care
  • Community health
  • Long-term, Chronic Care

Note 1: All CMMs are registered trademarks of Carnegie Mellon's Software Engineering Institute. Copyright information is available through www.sei.cmu.edu .

 

Name of Service
Application
Executive Coaching The wide range of skills required of today's leader/ manager is staggering. Allow us to help. 

Can you afford to be less than exceptional at your next major business meeting/ presentation? 

Spotcheck Methodology for Improvement
  • as a motivational, objective way of identifying status towards a project/organizational goal; 
  • in preparation for an ISO assessment or review; 
  • in association with progress through the SEI Capability Maturity Models Levels, hybrid of Interim Profile methodology and SPA / CBA IPI methodology 
Implementing Software Metrics
  • used alone, or as part of a larger effort to improve the quality, reliability and overall value of software products and services; 
  • to maximize the benefits and credibility of the Quality Assurance role within an organization; 
  • to maximize the benefits and credibility of the software Project Leader/Manager role; 
  • to provide the positive feedback necessary to nurture a desired organizational culture. 
Towards Fact-Based Management / Decision Making
  • takes a business perspective on performance indicators; 
  • increase efficient and proactiveness by explicitly identifying expectations, commitments, and envelopes of authority for the key processes and key deliverables of the organization; 
  • significantly shorten meetings; 
  • complements business planning and strategic planning; 
  • reduce the tension between groups focused on continuous improvement and groups focused on outputs and accountability. 
Organizational Development
  • maximizes the chances of successful transition and change by using organizational culture as an ally. 
  • maturing and nurturing your organization's culture, values, mission and vision. Going beyond "Input + Process = Output"; 
  • viewing the organization as an open system, with many influences and stakeholders. 
Implementing Total Quality Management
  • help with "where do we start?" 
  • independent reviews of your organization to prepare for TQM-oriented, or quality-and-excellence-oriented award competition; 
  • gain understanding of the Malcolm Baldrige Award criteria or Quality and Excellence awards; 
  • developing effective teams, effective internal communication, and team leaders/ facilitators 
  • starting or improving the continuous improvement of your processes and their fact-based decision making